SHIPPING POLICY

• By placing an order through propinkup store, you will agree to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to protect and set expectations on our service mutually.

General

• Subject to stock availability. We try to maintain accurate stock counts on our website, but there may be a stock discrepancy from time to time, and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products and contact you about whether you would prefer to await restocking of the ordered item or prefer to process a refund. If you wish to refund an item out of stock, we will cancel and refund the out-of-stock items.

Shipping Costs

• Shipping costs are automatically calculated during checkout based on the weight, dimensions, and destination of the items in the order. Your shipping payment will be collected with the purchase.

• Dispatch Time
• Orders are usually dispatched within two business days after the payment of the order. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays, at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Shipping Estimated Time

US Warehouse will cover shipping destination of United States, with average 3-5 days of arrival. Kindly Noted that NOT ALL items available on US warehouse.

Country	Average Time (Days) of arrival
United States	5-12 Days
United Kingdom	5-13 Days
France	5-13 Days
Germany	5-13 Days
Italy	5-13 Days
Spain	5-13 Days
Mexico	15-32 Days
Colombia	15-32 Days
South Africa	15-32 Days
Canada	10-27 Days
Japan	6-12 Days
South Korea	6-12 Days
United Arab Emirates	8-17 Days
New Zealand	8-17 Days
Australia	8-17 Days
Portugal	7-16 Days
Greece	7-16 Days
Ireland	7-16 Days
Poland	7-16 Days
Austria	7-16 Days
Czech Republic	7-16 Days
Hungary	7-16 Days
Ukraine	7-16 Days
Slovakia	7-16 Days
Netherlands	7-16 Days
Estonia	7-16 Days
Bulgaria	7-16 Days
Denmark	7-16 Days
Finland	7-16 Days
Croatia	7-16 Days
Latvia	7-16 Days
Romania	7-16 Days
Malta	7-16 Days
Cyprus	7-16 Days
Sweden	7-16 Days
Luxembourg	7-16 Days
Belgium	7-16 Days
Switzerland	7-16 Days
Slovenia	7-16 Days
Lithuania	7-16 Days

Change Of Delivery Address

• For a change of delivery address requests, we can change the address at any time before the order has been dispatched. Please contact service@propinkup.com if you wish to change your delivery address.

Military Address Shipping

• We cannot ship to military addresses. We are unable to offer this service using courier services.

Delivery Time Exceeded

Duties & Taxes

• Sales Tax
• Sales tax has already been applied to the price of the goods as displayed on the website.
• Import Duties & Taxes
• Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and undefined encourage you to be aware of these potential costs before placing an order with us. Suppose you refuse to pay duties and taxes upon arrival at your destination country. In that case, the goods will be returned to undefined at the customer's expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

Cancellations

• If you change your mind before you have received your order, we can accept cancellations at any time before the order has been dispatched. Please keep in mindthat if the order has already been dispatched, we are not be able to provide the refund services.
• Insurance
• Parcels are insured for loss and damage up to the value as stated by the courier.
• Process for parcel damaged in-transit
• We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

• Process for parcel lost in-transit
• We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

Customer service

• For Order Tracking, you may simply put the order number in the Homepage's Box of https://www.17track.net/en, then press 'Track".
• For all customer service inquiries, please email us at service@propinkup.com