180-Day warranty: We provide 180 day warranty (180 days from the date of receipt) for all the faulty or defect items, regardless of the body or spare parts.

Money Back

  • Day Money Back Guarantee: We wish you shop with confidence. If you are unhappy with what your ordered or just changed your mind, you could ask the customer care team to offer you a return & 100% refund as long as it is unboxed.

Kindly note: as known to all, the adult toy doesn’t allowed to resell once used for health and hygiene reasons. To request a return if the item doesn’t work well during the warranty, kindly contact our customer care team through service@propinkup.com. To stay integrated, both warranty & money back policies are applied mandatory.

I changed my mind

If you change your mind after placing the order, kindly contact our Customer Care team by service@propinkup.com 

we are able to make a change or cancel your order before the order shipped. Usually you could take the dispatching time ( referral to our shipping policy ) as the hesitation period.

If your product has been shipped already, unfortunately we could not cancel your order anymore, while you could apply the money back process once you received the parcel.

Missing Items

If you received the shipping notification Email twice and with more than one tracking string number, which means you’ll have several packages.

We always double-check your package through item list & parcel weight. In case of missing items, you could choose to get your money back or we re-send the missing item without cost.

Product Not Received

If you do not have your package after the listed shipping item, kindly contact our customer care team for update. we will investigate it ASAP.

The investigation won’t be longer than 36 hours(Working day). After that, we will provide the updated tracking number, the latest package location, refund or compensation.

Product Damaged or Comes with Faulty 

If you have received a damaged or faulty item, we will replace or refund your order at first time. Kindly take the photo or short videos to make sure t we could mark the notes and deal with the case A.S.A.P.

For unlisted case

If you do not find the answers yet and still need more favor, or wish to submit a complain about the service provided, feel free to contact:



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